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Extending the Training Room Into the Workplace With Job Aids
Experienced trainers use a variety of training aids throughout their training programs. These include models, simulations, diagrams, mnemonics, reminder cards, templates, and so on. All of these are designed to assist trainees in the learning process. However, learning does not finish at the conclusion of the training program. In fact, for some training programs, work quality and efficiency will actually worsen immediately after the training. This is normal as employees stumble in their first applications of the newly learned skills.
Unfortunately, at this point, many managers give up and either overtly or covertly discourage further employee practice and experimentation. By providing and encouraging the use of job aids, you can help ease the anxiety felt by employees and get them up and running more quickly. Many training aids that are used during training are ideal for replication in the work environment. Think of these job aids as a way of extending the training room into the workplace.
Implementing job aids is especially useful when the task is complex, performed infrequently, carries high risk or uses an extensive or changing knowledge base. On the other hand, do not implement an on-the-job aid if the employee is required to perform the task automatically, without conscious deliberation or assistance.
Below, I have categorized ten types of training aid that you can usefully export from your training program. I have also included examples from previous programs that I have conducted or have seen others use successfully. If you see a job aid that you feel could be useful and it is not currently used in your training program, then make it so. You could even turn the creation of the job aid into a learning experience itself. At a suitable juncture in your program (following a theory session, for example), lead participants into an exercise in which they create the aid that they will use in their own workplaces.
Checklists
Description:
A checklist is a form comprising of a list of items that are checked off one at a time. Its purpose is to ensure that all items on the list are accounted for, usually as a prelude to some other activity. For skills training, they can be used primarily as a memory jogger.
Examples:
• items to be completed before an application form is accepted
• parts to be collected before items are sent to the assembly line
• qualities to be inspected before product is dispatched to the customer
Reminder Cards
Description:
As with checklists, reminder cards are used primarily as a memory prompt. They are usually pocket-sized for easy transportability and often laminated to give durability. Unlike checklists, they cannot be modified by the user. You can use these cards as prompts during skill rehearsal sessions. They are also well suited to providing lasting ongoing assistance to trainees beyond the program.
Examples:
• summarizing steps in conducting a performance appraisal
• listing keyboard shortcuts for a software program
• illustrating steps in administering a vaccination
Procedures and Process Maps
Description:
Procedures and process maps are documents that an organization uses to convey to people why actions are performed, who is responsible for performing them and how they are to be performed. Procedures are predominantly in text format, whereas process maps rely primarily on diagrams to graphically represent the flow of activities.
Examples:
• creating a purchase order
• inducting a new employee
• adding an inventory item
Mnemonics
Description:
A mnemonic is any kind of visual, verbal or literary device used to help people remember. Mnemonics can be images, rhymes or acronyms and are commonly used in helping people learn. The mnemonics used as a teaching device during the training sessions can be of lasting benefit to employees back on the job. Some mnemonics have been known to be used by employees many years after their initial training. You can also reinforce these helpers in the workplace by building them into the other job aids mentioned, such as procedures, reminder cards and diagrams.
Examples:
• knuckles representing number of days in each month
• rhyme indicating to pilots in which direction they should correct their instruments
• first letter of each word in a sentence representing the order of musical notes
Templates
Description:
A template is a preset format that limits how something new will be created. It can be in the form of a pattern, layout or stencil and can be used for the creation of documents as well as physical objects. Their primary purpose is to save time in recreating the same style, shape or structure and to ensure standardization.
Examples:
• web page design template
• dress manufacturing template
• document templates for reports, letters, resumes, etc
Forms
Description:
Forms can be considered a special kind of document template. Forms contain empty data fields and are designed to collect data according to a preset structure and from a number of sources. Within an organization, they are especially useful for ensuring that all of the required information is collected prior to handing a process over to the next department. Carrying over the templates and forms you use with your trainees into their work situation can result in increased consistency, productivity and accuracy.
Examples:
• applications (job, training, admission)
• finance (purchase order, receipt, invoice)
• questionnaires (customer, supplier, user)
Calculators and Ready Reckoners
Description:
A "ready reckoner" is any device that helps people perform calculations. It can be in the form of software or in hardcopy. Using such devices in the workplace reduces the amount of training required, as it saves employees from performing lengthy calculations. As an added bonus, error rates will be lower.
Examples:
• redundancy payments calculator (software)
• lookup tables for calculating timber roof rafter dimensions (hardcopy)
Diagrams
Description:
A diagram is a graphical representation designed to explain how something works or how something is constructed. It is used to illustrate concepts, ideas or relations and makes an excellent teaching device, not only for learners with a preference for visual representations. A diagram can be in the form of a drawing, sketch, plan or chart. The point is that diagrams used during training can also be used effectively on the job to enhance productivity and reduce errors.
Examples:
• color code chart for resistor values (an electronic component)
•cardiopulmonary resuscitation (CPR) technique diagram
• floor plans showing emergency exit points
Online Help
Description:
Online help for users of software is now an expected inclusion with all major software programs. Done well, it can reduce error rates and improve user productivity. For users of organizational systems who deal with complexity, yet are expected to respond quickly, providing such online help is of similar benefit. Where this impacts the delivery of training directly is that, by implementing such an information system, employees can be spared from trying to remember impossible amounts of information. Training time can be better used by showing employees how to access the data quickly and accurately. Before you think about rolling out an "information heavy" training program, consider placing the information where and when it is needed.
Examples:
• accessing and entering medical records
• retrieving case law examples
• managing customer contact data
Mistake Proofing (Poka Yoke)
Description:
Mistake proofing (or poka yoke) is a concept originally championed by Japanese manufacturers. It is not a learning aid per se and is not usually treated during training programs. However, it is a technique that can dramatically reduce the incidence of errors on the job. Consider mistake proofing during both the training program design stage and implementation. Discuss with workers and their managers how the work design could be modified to reduce the amount of training required and improve the efficiency and accuracy of the task. You could make it a part of your training sessions to ask trainees how the materials, tools or equipment they use could be modified to reduce or eliminate the chance of error. Not only does involving employees in this challenge spark their interest and motivation, it can lead to a lasting legacy of the positive impact of training back on the job.
Examples:
• keyed battery charger connectors that prevent reversed connection
• manufacturing jigs that prevent the insertion of wrong parts
• color coded equipment leads that prevent the insertion of incorrect leads
The ten types of job aid considered in this article are powerful devices for helping your trainees learn. They also serve as an excellent vehicle for transporting the benefits of the training room into the workplace. Through the effective use of on-the-job aids, your training programs will enjoy enduring practical application and worth. Enlist the support of training participants and their managers as you think carefully about which job aids trainees could benefit from during your training programs and beyond.
The above is a condensed adaptation from Leslie Allan's book, From Training to Enhanced Workplace Performance.
© Leslie Allan. All rights reserved.
About the Author
Leslie Allan is Managing Director of Business Performance Pty Ltd and author of five books on training and change management. Visit his company's website at www.businessperform.com to download the free introductory chapter to his
high impact training guide
and check out the other practical
training tools, guides, templates and free downloads
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Female Exercise & Muscle Guide $17.04 These Female Exercise and Muscle Guide are eye-catching and multi-color excercise, weight training, stretching and anatomy charts. They include female muscular system with aerobic weight and floor exercises to shape and tone. Each chart is laminated. |
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Laminated World Map Educational Chart Poster Print $8.99 Laminated World Map Educational Chart Poster Print - Laminated Poster |
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Laminated Introduction to Rocks Geology Science Chart Poster $19.99 Laminated Introduction to Rocks Geology Science Chart Poster - Laminated Poster |
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Laminated Tell The Time Educational Chart Poster Print $7.99 Laminated Tell The Time Educational Chart Poster Print - Laminated Poster |
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Laminated My Skeleton Educational Chart Poster Print $8.99 Laminated My Skeleton Educational Chart Poster Print - Laminated Poster |
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Mars Revealed 2-Sided Laminated Chart $24.95 Mars Revealed 2-Sided Laminated Chart This 31 by 20 inch 2-sided wall chart of Mars provides a mosiac map on side and detailed imagery, diagrams, and Mars data and facts on the other. The chart comes laminated for extra durability. Great for the classroom! |
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Tabernacle Wall Chart Laminated $14.99 "The Tabernacle: Old Testament Symbolism Points to JesusWhether you are teaching about Moses or the book of Hebrews, you need this chart. The Tabernacle wall chart is a beautiful teaching aid for children and adults. Many adults study the Tabernacle for the rich Old Testament symbolism that points to Jesus. See the parallels between the Old Testament sacrifices and priests' duties, and Jesus' service as the perfect sacrifice and perfect high priest. An excellent opportunity to share the Gospel in an unexpected way, by showing how God made a way for people to have fellowship with Him. On the back of The Tabernacle wall chart there are four reproducible worksheets." |
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Temple Wall Chart Laminated $14.99 "Know the Temple Jesus Knew!This is the beautiful Temple where Jesus amazed the scholars as a child, where he threw out the money changers, where he praised the widow who gave all she had, and where the veil ripped from top to bottom. Perfect for teaching about the life of Jesus and Easter. See the Temple, the Court of the Gentiles, the Court of the Women, and the Portico. Four reproducible worksheets feature cut-away and birds-eye illustrations of Solomon's Temple, Herod's Temple, and the Tabernacle. Available laminated or unlaminated" |
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Creation Wall Chart Laminated $14.99 "The Creation wall chart shows the six days of creation from Genesis 1. "In the beginning, God created the heavens and the earth . . ." This dynamic full-color illustration shows what God created each day: light, sky, land, sea, plants, sun, moon, stars, sea life and birds, animals and people. It is also great for teaching about Adam and Eve and the Garden of Eden. Perfect for teaching adults or children, or just as a beautiful decoration" |
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Bible Bookcase Wall Chart Laminated $14.99 "Bible BookcaseThis new Bible Bookcase is an old favorite for Sunday school classrooms. The bright colorful wall chart shows all 66 of the books of the Bible in their categories (Books of the Law, History, Poetry, the Major and Minor Prophets, the Gospels, Epistles, etc.) Color coding helps students identify the books. Reproducible worksheets on the back include a miniature of the chart in English and Spanish versions, both blank and filled in. Chart also available laminated." |
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Books Of The Bible Wall Chart Laminated $14.99 "Makes Memorizing EasierBooks of the Bible has large print and bright color-coded columns to show the major parts of the Bible: law, history, major and minor prophets, Gospels, and epistles. Reproducible worksheets on the back (two in English; two in Spanish) include a "fill-in-the-blank" version of the chart to use for quizzes and memorization. Excellent for memorizing the books of the Bible. Chart also available laminated." |
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Exercise & Muscle Guide-Male 24x36 $17.04 Eye-catching multi-color exercise anatomy charts. Each chart is laminated and easy to read.Male muscular system with weight & resistive exercises to shape & develop. 24" x 36". |
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Noahs Ark Wall Chart Laminated $14.99 "Noah's Ark wall chartHere is a Noah's Ark chart that is perfect for kids and adults. It not only shows the massive ark and animals on board, it also shows the size of the ark compared to everyday objects. Drawn to Bible measurements, this chart also gives an inside view that shows how the animals could have been housed in this three-deck floating zoo. It was home to hundreds of animals for more than a year. It was larger than a soccer or football field: about 450 feet long, 75 feet wide, and 45 feet high (137m x 22.5m x13.5 m). On the back of the chart: reproducible worksheets including animals to enlarge and color, teaching tips, scientific information about the Flood, and fascinating facts. Great for children and adults. The wall chart is available laminated or unlaminated." |
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Life Of Jesus Wall Chart Laminated $14.99 "The bright colorful chart shows kids 25 major events in Jesus life, His birth, miracles, healings, His death, burial, and ascension. The chart may be cut into strips and used as a time line." |
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Osteoarthritis, Laminated Chart $13.6 No Synopsis Available |
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COPD, Laminated Chart $8.73 No Synopsis Available |
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12 Disciples Wall Chart Laminated $14.99 "New! The Twelve DisciplesThe Twelve Disciples wall chart gives descriptions and details of each of Jesus' 12 disciples. Includes facts such as name, nickname, personality and character, key verses, relationship to Jesus, strengths and weakness, and stories about their life, death, and ministry. Great for discussing God's strength and forgiveness in the lives of everyday people.Learn about ...* Peter, the disciple who once denied Jesus and later became the leader.* Thomas, the disciple who once doubted Jesus' resurrection, and took the Gospel to India.* Matthew, the despised tax collector who took theGospel to Ethiopia.Chart also available laminated. Reproducible worksheets, handouts, and teaching tips to photocopy on the back." |
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Fruit Of The Spirit Wall Chart Laminated $14.99 "New! The Fruit of the SpiritThis fascinating wall chart and pamphlet encourage Christians to live according to the Spirit, which allows godly traits ("the fruit") to be part of our lives * Love * Goodness* Joy * Faithfulness* Peace * Gentleness* Patience * Self-control* Kindness These traits are impossible to have by our own efforts, but this chart will show believers how to walk by the Spirit and grow. This is a great reference for all ages. Easy-to-understand text. Chart also available laminated. Reproducible worksheets, handouts, and teaching tips to photocopy on the back. Topical index: agathosune, agape, anger, bearing fruit, chara, chrestotes, debauchery, deceit, drunkenness, egkratea, eirene, envy, evil desires, factions, faith, fatithfulness, filthy language, fits of rage, fruit, gentleness, goodness, greed, hatred, idolatry, impurity, kindness, love, lust, jealousy, joy, orgies, makrothumia, malice, patience, peace, pistis, prautes, self-control, selfish ambition, sexual immorality, slander, spiritual fruit, witchcraft" |
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Kings And Prophets Wall Chart Laminated $14.99 "Bible study leaders, teachers, and history buffs will love this time line, Kings and Prophets. From King Saul and King David to prophets Samuel, Elijah, Isaiah and Jeremiah, this handy chart will make biblical chronology easier to understand." |
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Bible Overview Wall Chart Laminated $14.99 "New! Bible Overview ChartThe Bible Overview wall chart and pamphlet give a fantastic summary of every book of the Bible* Who wrote the book?* When was it written?* Where was it written?* Message, main events, and theme* Key verse This is a great reference for ages 10 and up. Easy-to-understand text for young people and for people with no Bible background, yet clear and scholarly enough for college students and seminarians. Chart also available laminated.Reproducible worksheets, handouts, and teaching tips to photocopy on the back." |
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Tabernacle Cutaway Wall Chart Laminated $14.99 "Exclusive! Tabernacle CutawayThis new Tabernacle Cutaway wall chart was created exclusively for Rose Publishing by renowned Bible artist Stan Stein. It provides you with an inside look at theHigh Priest and His Garments Gate of the CourtCourt Fence Brazen AltarLaver of Bronze Tabernacle TentHoly Place Golden LampstandTable of Showbread Altar of IncenseVeil Most Holy PlaceArk of the Covenant Mercy SeatGolden CenserCloud and the Pillar of FireOfferings (burnt offering, grain offering, peace offering, sin offering, and trespass offering)Each part is identified by a number and is explained on a reproducible worksheet on the back of the chart. Descriptions of each item include scripture references" |
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Archaeology And The Bible Wall Chart Laminated $14.99 "Archaeology and The Bible: Old Testament pamphlet lists 50 key archaeological finds that support the veracity of the Old Testament, shed light on the culture and customs, and help us understand the ancient people of the Bible. Explains the importance of key finds such as the "House of David" inscription, the Dead Sea Scrolls, the Sennacherib Prism, and the Cyrus Cylinder. A great tool to enlighten your study of the Bible. Students will love it. Reproducible handouts and maps on the back. Chart size: 19 3/8" x 26"" |
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Answers To Evolution Wall Chart Laminated $14.99 "Answers to Evolution wall chartResponses to Darwinism in the ClassroomAlmost every middle school and high school student is required to study evolution two or three times. The science textbooks used in most schools teach that Darwin's theory of evolution is basically correct and should be accepted without question. This chart, Answers to Evolution, is based on actual California public school biology textbooks. The chart answers each argument point by point. Excellent for students to use when writing science reports and papers. Written for youth in a clear, concise way.Teach your youth group ways to respectfully point out errors in Darwinism. Give them dozens of quotes from respected scientists to prove their points. Help them to see that adaptations in birds' beaks and moth wing colors do not prove that evolution is a fact.Contributors: Fazale Rana, Ph.D., Vice President for Science Apologetics, Reasons to Believe; John L. Wiester (MA, Stanford), instructor in biology and author of The Genesis Connection and What's Darwin Got to Do with It?.Topics include: amino acids, answers to evolution, apologetics, apologetics and science, Big Bang theory, biology, Cambrian explosion, Christianity and science, creation vs. evolution, creationism, Darwin, errors in Darwinism, evolution, fossil record, fossils, missing link, origin of life, paleontology, science and Christianity, theory of evolution" |
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Why Wait Wall Chart Laminated $14.99 "Why Wait? gives 24 reasons for abstinence before marriage. This wall chart makes teens and singles think twice before risking their health and happiness on sex outside of marriage. Includes 12 biblical reasons and 12 medical reasons for waiting. Emphasizes God's perfect plan for marriage and God's prohibition of sex outside of marriage. Shows sobering statistics on incurable sexually transmitted diseases.Topics include: Adolescent Health, AIDs, abstinence, biblical counsel, casual sex, celibacy, dating, divorce, emotional reasons, herpes, HIV, HPV, marriage, pregnancy, premarital sex, promiscuity, relationships, safe sex, self-control, self-discipline, sex, sex before marriage, sex education, sexual activity, sexual immorality, sexual purity, sexual statistics, sexually transmitted diseases, singles, statistics on sex, teens, virginity, Why Wait?" |
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Islam And Christianity Wall Chart Laminated $14.99 "Islam and Christianity wall chartThis concise chart allows you to compare the basic beliefs of Christians and Muslims (those who follow the Islamic faith) at a glance. It will help you reach out to your Muslim friends and neighbors with understanding, and learn how to answer misunderstandings.Topics include: * Founder, Date, Location * Life After Death* Who is God? * Key Writings and Scriptures* Who is Jesus? * Sects and Denominations* Who is the Holy Spirit? * Prophets and Angels* Major Doctrines and Beliefs More than one billion people around the world follow the teachings of Muhammad and Islam. And the number of Muslims is growing rapidly. Learn what beliefs Christians and Muslims have in common and which are different. Avoid common mistakes Christians make when communicating with Muslims at school, neighborhood, and at work. Know what Muslims have been taught about Christianity and how to answer their questions and concerns. Be aware of cultural differences. Topics include what Muslims believe, what Christians believe, and how to correct misunderstandings in the following areasReligious History, Who is God?, Holy Scriptures, Prophets, Practices and Rituals, Salvation and Paradise, Role of Women, and Religion and Culture. Also includes a helpful glossary. Ages 12 to adult."This is an excellent pamphlet...one of the most thorough easy-reference pieces that exists. We avoid material that bashes Muslims, and we appreciate the spirit that you have in this chart." -- A woman who has lived with Muslims for 12 yearsContributors: Rev. Bruce Green, MA, Biola University, 1983; Amal Bejjani; Anne Dinnan, Coordinator of Resource Development Muslim Ministries; Labib Madanat, Executive Secretary, Palestinian Bible Society." |
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Educational Card Games 0084 LARGE MyPyramid Poster Laminated $20.94 38 x 25 laminated on both sides for durability. Front side is bright full color. Back side is blank. Features the MyPyramid design from the USDA with added highdetailed images of food items descriptions of the 5 food groups and exercise and the daily servings chart based on your calorie intake level. |
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Understanding Diabetes Chart: Laminated Wall Chart $18.68 Author: Scientific Publishing/ Various Publication Date: 2010/03/16 Language: English Dimensions: 30.50 x 2.25 x 2.25 inches |
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The Effects of Alcohol Chart: Laminated Wall Chart $18.68 Author: Various Publication Date: 2010/03/16 Language: English Dimensions: 30.50 x 2.25 x 2.25 inches |
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The Endocrine System Chart: Laminated Wall Chart $18.68 Author: Various Publication Date: 2010/03/16 Language: English Dimensions: 30.50 x 2.25 x 2.25 inches |
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Acupressure Laminated Reference Guide (Chart) $12.24 Description not available. |
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Reflexology Laminated Reference Guide (Chart) $10.18 Description not available. |
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Heavens Star Chart 1970 $124.99 Heavens Star Chart 1970 - Laminated Oversized Art |
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10 Commandments KJV Wall Chart Laminated $14.99 "The Ten Commandments Wall Chart Dignifies Any Church Foyer or Office or HomeTraditional wording. Includes the "promise" about honoring parents that goes with the fifth commandment. This is the Ten Commandments chart that hangs in the Kentucky court house. It was shown on ABC television in 2005. It looks great in a gold frame." |
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Essential Doctrine Made Wall Chart Laminated $14.99 "This wall chart is perfect for anyone who wants to know the basic doctrines of the Christian faith. These key beliefs of Christianity are embraced by Christians around the world." |
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Guide To Horses Laminated Chart by Sam Savitt $22.95 From the pony to the Percheron there are 36 breeds of horses and ponies represented on this decorative chart. The skeletal structure and muscular system are accurately portrayed in action and clearly marked for identification. |
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Christianity Cults And Religions Wall Chart Laminated $14.99 "Compare 18 World Religions and Cults at a Glance!Best-seller Christianity, Cults & Religions wall chart compares the beliefs of 18 world religions and cults at a glance! Know what each group believes about God, Jesus, Salvation, and more. Researched by some of the top scholars in the field, the chart features more groups than any other side-by-side chart and contains the most up-to-date information. Includes information regarding: * Christianity * Judaism* Islam* Buddhism * Hinduism* Mormonism* Unification Church* Jehovah's Witnesses* Christian Science * Scientology* Unity School of Christianity * New Age* Spiritualism* Hare Krishna * Armstrongism (latest updates)* Nichiren Shoshu Buddhism* Bahi World Faith * Transcendental Meditation(TM)" |
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Christian History Time Line Wall Chart Laminated $14.99 "2,000 Years of Christian History At A Glance!Christian History Time Line shows 2,000 years of church history at a glance. Includes brief explanations of more than 200 key people and events that all Christians should know. Special emphasis on world missions, the expansion of Christianity, and Bible translation into other languages. Contains fascinating facts: * From the life of Jesus to modern day* From Augustine to Billy Graham * From the spread of Christianity to the spread of Islam * From the King James Version Bible to the Dead Sea Scrolls Available as a wall chart or a pamphlet. Chart also available laminated. Contributors: Bruce Shelley, Ph.D., Senior Professor at Denver Seminary, author of Church History in Plain Language; Mark Galli, M.A., editor of Christian History magazine; Gary Burge, Ph.D., Professor of New Testament at Wheaton College; Timothy Paul Jones, M.Div., author of Christian History Made Easy; Fritz Runge, Church History Instructor, the Jesus Film Project and Whcliffe Bible Translators.Topics include: 39 Articles, 95 theses, Adventist church, archbishop of Canterbury, Arminianism, Assemblies of God,Azusa Street, Billy Graham, Billy Sunday, C. S. Lewis, Calvinism, catholicism, colonial America, Columbus, council of Nicaea, Crusades, dispensationalism, early Christians, early church leaders, evangelism, Finney, first English Bible, first missionary journey, first missionary society, Francis Asbury, Francis of Assisi, Galileo, gnosticism, Gutenberg Bible, heresy, Industrial Revolution, inerrancy of Scripture, Jesuits, King James Bible, Luther, missionaries, Papal Inquisition, Polycarp, Puritans, Reformation, Scofield Bible, teaching of evolution, translation of Scriptures, Vatican, World War II" |